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Performance feedback and productivity: Evidence from a field experiment

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dc.contributor.authorAwaysheh, Amrou
dc.contributor.authorOrtega, Jaime
dc.contributor.authorBonet, Rocío
dc.contributor.funderIndiana University
dc.contributor.rorhttps://ror.org/02jjdwm75
dc.date.accessioned2024-07-08T13:15:07Z
dc.date.available2024-07-08T13:15:07Z
dc.date.issued2023
dc.description.abstractWe theorize that employees use the performance feedback they receive to reassess their beliefs about the marginal benefit of their effort,which may lead them to increase or reduce their effort. To test our model,we conduct a field experiment at the distribution center of a Fortune 500 firm where employees receive individual performance pay,and we study two types of feedback,individual and relative. The results show that employees react to feedback content in a way that is consistent with the model: They increase their effort if the information provided implies that the marginal benefit of increasing effort is high and decrease it if they learn that it is low. Moreover,performance feedback has a greater impact on the lower quantiles of the distribution of productivity. © 2022 The Authors. Production and Operations Management published by Wiley Periodicals LLC on behalf of Production and Operations Management Society.
dc.description.fundingtypeWe thank Anil Arya, the senior editor and two anonymous reviewers for their comments and suggestions. Earlier versions of this paper were presented at the Strategic Management Society annual meeting (Berlin, September 2016) Madrid Work and Organizations Workshop (May 2017) and Wharton People and Organizations conference (Philadelphia, PA, October 2017) and at seminars at CUNEF and Indiana University. We are grateful to participants at these conferences and to Benjamin Barber for their comments and suggestions. All remaining errors are our own. Jaime Ortega acknowledges partial financial support from grant PGC2018-098767-B-C21 (MCI/AEI/FEDER, UE) and from the Madrid Government (Comunidad de Madrid-Spain) under the Multiannual Agreement with UC3M in the line of Excellence of University Professors (EPUC3M12) and in the context of the V PRICIT (Regional Programme of Research and Technological Innovation). Rocio Bonet acknowledges partial financial support from the Spanish Ministry of Economy and Competitiveness (MCIU) State Research Agency (AEI) and European Regional Development Fund (ERDF) Grant No. PGC2018-098767-B-C22.
dc.description.peerreviewedyes
dc.description.statusPublished
dc.formatapplication/pdf
dc.identifier.citationAwaysheh, A., Bonet, R., & Ortega, J. (2023). Performance feedback and productivity: Evidence from a field experiment. Production and operations management, 32(1), 98-115. https://doi.org/10.1111/poms.13827
dc.identifier.doihttps://doi.org/10.1111/poms.13827
dc.identifier.issn10591478
dc.identifier.officialurlhttps://www.scopus.com/inward/record.uri?eid=2-s2.0-85137338654&doi=10.1111%2fpoms.13827&partnerID=40&md5=cf5819f182a2db4b3ce416004cf027f6
dc.identifier.urihttps://hdl.handle.net/20.500.14417/3158
dc.issue.number1
dc.journal.titleProduction and Operations Management
dc.language.isoen
dc.page.final115
dc.page.initial98
dc.publisherSAGE Journals
dc.relation.departmentHuman Resources & Organisational Behaviour
dc.relation.entityIE University
dc.relation.schoolIE Business School
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.accessRightsinfo:eu-repo/semantics/openAccess
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subject.keywordDistribution center
dc.subject.keywordFeedback content
dc.subject.keywordIncentive pay
dc.subject.keywordInformation systems
dc.subject.keywordPerformance feedback
dc.subject.keywordProductivity
dc.titlePerformance feedback and productivity: Evidence from a field experiment
dc.typeinfo:eu-repo/semantics/article
dc.version.typeinfo:eu-repo/semantics/publishedVersion
dc.volume.number32
dspace.entity.typePublication
person.identifier.scopus-author-id21742102700
person.identifier.scopus-author-id55601470300
person.identifier.scopus-author-id7402623967
relation.isAuthorOfPublicationa5e81ad9-e7b2-4d24-b786-318155b5b792
relation.isAuthorOfPublication.latestForDiscoverya5e81ad9-e7b2-4d24-b786-318155b5b792
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