Person: Salvador, Fabrizio
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Fabrizio
Last Name
Salvador
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IE University
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IE Business School
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Operations and Business Analytics
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Publication Capturing the Benefits of Worker Specialization: Effects of Managerial and Organizational Task Experience(Wiley-Blackwell, 2020) Madiedo, Juan Pablo; Chandrasekaran, Aravind; Salvador, Fabrizio; https://ror.org/02jjdwm75Learning by doing is a fundamental driver of productivity among knowledge workers. As workers accumulate experience working on certain types of tasks (i.e.,they become specialized),they also develop proficiency in executing these tasks. However,previous research suggests that organizations may struggle to leverage the knowledge workers accrue through specialization because specialized workers tend to lose interest and reduce effort during task execution. This study investigates how organizations can improve specialized workers’ performance by mitigating the dysfunctional effects of specialization. In particular,we study how other sources of task experiences from the worker's immediate manager as well as the organization itself help manage the relationship between worker specialization and performance. We do so by analyzing a proprietary dataset that comprises of 39,162 software service tasks that 310 employees in a Fortune 100 organization executed under the supervision of 92 managers. Results suggest that the manager role experience (i.e.,the manager's experience supervising workers) is instrumental in mitigating the potential negative effect of worker specialization on performance,measured as task execution time. Such influence,however,is contingent on cases in which organizational task experience (i.e.,the organization's experience in executing tasks of the same substantive content as the focal task) is limited. Taken together,our research contributes to multiple streams of research and unearths important insights on how multiple sources of experience beyond the workers themselves can help capture the elusive benefits of worker specialization. © 2019 The Authors. Production and Operations Management published by Wiley Periodicals,Inc. on behalf of Production and Operations Management SocietyPublication Intervention-based Research in Operations Management(Now Publishers Inc, 2023) Chandrasekaran, Aravind; Oliva, Rogelio; Salvador, Fabrizio; https://ror.org/02jjdwm75Intervention-Based Research (IBR) is a research method where scholars closely interact with practicing managers in understanding and solving complex problems,with the ultimate goal of generating novel theoretical insights. IBR calls for researchers to be actively involved in the problem-solving process,rather than observing it unobtrusively—as required by alternative approaches. IBR is particularly relevant and promising for Operations Management (OM) scholars,whose mission is to engage with practice to provide working solutions to operational problems. This fact is echoed in the rising interest among OM scholars for the application of IBR,the creation of IBR departments at the leading journals,as well as the publication of several articles using this novel research method. Yet researchers may struggle to find complete guidelines for designing and executing IBR projects. This monograph is meant to provide doctoral students and OM scholars with an overview of this research method. In Section 1,we make the case for the need for IBR,discuss its relation with engaged scholarship,and compare it with other commonly used research methods. In Section 2,we clarify the epistemological underpinnings of IBR by discussing how it supports abductive reasoning in theory building,and by exploring what is needed,from the researcher and the context situation,for IBR to yield theoretical insights. Section 3 outlines a typical process that researchers can follow when conducting IBR,presents strategies that researchers can take to reduce uncertainty and risks during their engagement,and illustrates some of the best practices that can lead to stronger engagement with the problem. Section 4 showcases recently published IBR papers in OM and uses these papers to help the reader grasp concrete examples of the fundamental methodological tenets of IBR. We conclude by synthesizing the threefold benefits of IBR of solving a problem from the field,generating theoretical insights,and educating aspiring managers on the problem and its solution. ©2023 A. Chandrasekaran et al.