Browsing by Author "Goh, Jie Mein"
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Publication How does IT affect design centricity approaches: Evidence from Spain’s smart tourism ecosystem(Elsevier, 2019-04) Arenas, Álvaro; Goh, Jie Mein; Urueña, Alberto; https://ror.org/02jjdwm75Little or no prior work has examined how information technology enables the development of a design centered digital ecosystem. To examine this research question, we employ a capabilities lens and identify the pathways through which IT drives the development of a design centric smart tourism ecosystem. We analyzed archival data and data collected from interviews conducted in Spain, a country which has embarked on smart destinations projects and topped the World Economic Forum’s Travel and Competitiveness Index. From our analysis, we delineate and identify specific IT-enabled capabilities important for a country implementing smart tourism projects. We find that many of the IT resources available help develop key capabilities necessary for creating a design centric smart tourism ecosystem.Publication Identifying the business model dimensions of data sharing: A value-based approach(Wiley, 2019-01-22) Arenas, Álvaro ; Goh, Jie Mein; Matthews, Brian; https://ror.org/02jjdwm75This study aimed to investigate the underlying business model of organizations that have data sharing at the core of their activities. Previous work has stressed that data-sharing projects need to be sustainable in the long term, and highlighted the need for a deeper understanding of the operation model of existing data-sharing initiatives. To investigate this important issue, we took a qualitative approach to uncover the dynamics of value creation in data sharing. Using a case study method, we examined two data-sharing sites across different areas. We conducted semistructured interviews with managers from data centers and other stakeholders, and reviewed documents about the technical and managerial practices to determine the main characteristics of their business models. In addition, we applied the e3-value modeling methodology to tease out the value flows within each site. Our findings demonstrated the importance of the value network dimension of a business model, as data sharing relies on a set of actors creating and getting value in the process, and the significance of intangible assets. The main contributions of this study include extending current understanding on data-sharing business models by analyzing key dimensions, and uncovering how value is created and transferred in data sharing.Publication IT value creation in public sector: how IT-enabled capabilities mitigate tradeoffs in public organisations(Taylor & Francis, 2020-01-06) Goh, Jie Mein; Arenas, Álvaro; https://ror.org/02jjdwm75Governments today are striving to improve services in the public sector through digital transformation programs but face tremendous pressures from multiple fronts (economy, national security, healthcare, education, etc.). Even when worldwide enterprise IT spending for the government and education markets has been increasing and is expected to surpass $652 billion in 2023 to cater to such transformation programs, 80% of the government transformation efforts failed to achieve expected results. A plausible reason for this lacklustre performance could be the presence of tradeoffs or conflicts that is particularly salient in public organisations. To better understand the mechanisms by which IT enables or inhibits capabilities of the public organisations in attaining public value, we adopt a conflict resolution lens to study how information technology (IT) enabled capabilities to mitigate these tradeoffs. Using a dataset collected from public organisations in a European country unreeling from a financial crisis, we examine the processes by which IT enables public organisations to manage the tradeoffs arising from conflicting value-based goals. We identify three mitigation strategies facilitated via IT-enabled organisational capabilities – bias, tunnelling and hybridisation. This paper contributes to the understanding of how IT mitigates value-based tradeoffs in public organisations to achieve public value.Publication Reading between the lines: Legal risk mitigation by equity crowdfunding platforms(ECIS 2018 Proceedings, 2018-11-28) Podar, Manan; Arenas, Álvaro; Goh, Jie Mein; Anand, Ambuj; https://ror.org/02jjdwm75The use of equity crowdfunding as a source of financing has rapidly gained traction. The key motivation of funders on such equity crowdfunding platforms (ECPs) is high financial returns, which is also associated with greater risk for all stakeholders: creators, funders and ECPs. We explore legal risk mitigation by ECPs in this paper and develop a taxonomy of legally mitigated risks. Content analysis of Terms of Service and Privacy Policy contracts of 17 most popular ECPs each, results in 544 references of legally mitigated risks and a taxonomy of 12 first level items and 18 second level items. We find that platforms fear and mitigate for risks associated with Information Security and Third Party most. The importance attached to Third Party risks is especially interesting. This theory and experience based systematic and comprehensive taxonomy of legally mitigated risks would not only help users understand a rapidly evolving phenomenon but also will help regulators monitor compliance issues.