Person: Salvador, Fabrizio
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Fabrizio
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Salvador
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IE University
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IE Business School
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Operations and Business Analytics
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Publication Innovation in supply networks - A research framework androadmap(Wiley, 2020-10-23) Salvador, Fabrizio; Narayanan, Sriram; Kumar, Subodha; https://ror.org/02jjdwm75-Publication Capturing the Benefits of Worker Specialization: Effects of Managerial and Organizational Task Experience(Wiley-Blackwell, 2020) Madiedo, Juan Pablo; Chandrasekaran, Aravind; Salvador, Fabrizio; https://ror.org/02jjdwm75Learning by doing is a fundamental driver of productivity among knowledge workers. As workers accumulate experience working on certain types of tasks (i.e.,they become specialized),they also develop proficiency in executing these tasks. However,previous research suggests that organizations may struggle to leverage the knowledge workers accrue through specialization because specialized workers tend to lose interest and reduce effort during task execution. This study investigates how organizations can improve specialized workers’ performance by mitigating the dysfunctional effects of specialization. In particular,we study how other sources of task experiences from the worker's immediate manager as well as the organization itself help manage the relationship between worker specialization and performance. We do so by analyzing a proprietary dataset that comprises of 39,162 software service tasks that 310 employees in a Fortune 100 organization executed under the supervision of 92 managers. Results suggest that the manager role experience (i.e.,the manager's experience supervising workers) is instrumental in mitigating the potential negative effect of worker specialization on performance,measured as task execution time. Such influence,however,is contingent on cases in which organizational task experience (i.e.,the organization's experience in executing tasks of the same substantive content as the focal task) is limited. Taken together,our research contributes to multiple streams of research and unearths important insights on how multiple sources of experience beyond the workers themselves can help capture the elusive benefits of worker specialization. © 2019 The Authors. Production and Operations Management published by Wiley Periodicals,Inc. on behalf of Production and Operations Management SocietyPublication Project managers' breadth of experience, project complexity and project performance(John Wiley and Sons Inc, 2021) Alba, Constantin; Madiedo, Juan Pablo; Bendoly, Elliot ; Salvador, Fabrizio; Tenhiälä, Antti; Agencia Estatal de Investigación; https://ror.org/02jjdwm75Research has found that a project manager's experience is a driver of project performance. However,whether specialist or generalist project managers are more effective remains an open question to date. In this paper,we examine how project managers' breadth of experience influences project completion time under different levels of project complexity. Using longitudinal data from 9,765 enterprise resource planning (ERP) system projects executed by a software services organization,we find that managers' breadth of experience has a U-shaped impact on project completion time. We also find that while we can identify an optimal level of breadth of experience that minimizes project completion time on the U-curve,this optimal level becomes lower (the U-curve shifts to the left) as project complexity increases. As project complexity decreases,the U-curve flattens and tends to become monotonically decreasing,signifying that diseconomies from project managers' breadth of experience are less apparent in simpler projects. From a practical standpoint,these findings suggest that project managers' breadth of experience is a critical driver of project performance that should be a key consideration in the selection of managers to lead knowledge work,especially for complex projects. © 2021 The Authors. Journal of Operations Management published by Wiley Periodicals LLC on behalf of Association for Supply Chain Management,Inc.Publication Exploring the antecedents of organizational resilience practices – A transactive memory systems approach(Emerald Group Holdings Ltd., 2020) Cotta, Diogo; Salvador, Fabrizio; European Commission; https://ror.org/02jjdwm75Purpose: The purpose of this paper was to explore individual- and firm-level antecedents of the ability of a manufacturing firm's personnel to collaborate and integrate knowledge for organizational resilience practices. Design/methodology/approach: The authors apply hierarchical regression analysis to study a sample of 192 European industrial equipment manufacturers. Data for each firm are collected from surveys of two key informants in each firm,as well as from public sources. Findings: Firms' personnel’s ability to integrate information and knowledge for organizational resilience practices was positively related with the extent of the head of manufacturing's network of personal contacts inside the firm. This effect was stronger in firms with more formalized job descriptions and clearly defined roles. The head of manufacturing's orientation to teamwork and cooperation impacted this ability only in firms that did not financially incentivize cooperation. The authors also found that cooperation incentives and role formalization directly relate to firms' personnel’s ability to integrate information and knowledge for organizational resilience practices. Originality/value: The study proposes to study organizational resilience practices through a transactive memory systems lens. The study is also the first to link characteristics of individual managers to firm-level resilience practices by examining the antecedents of firms' ability to integrate information and knowledge to recover from operational disruptions. Furthermore,the study serves to enhance the knowledge of resilience practices by examining the role of firm-level antecedents and their interplay with characteristics of individual managers. © 2020,Diogo Cotta and Fabrizio Salvador.Publication Intervention-based Research in Operations Management(Now Publishers Inc, 2023) Chandrasekaran, Aravind; Oliva, Rogelio; Salvador, Fabrizio; https://ror.org/02jjdwm75Intervention-Based Research (IBR) is a research method where scholars closely interact with practicing managers in understanding and solving complex problems,with the ultimate goal of generating novel theoretical insights. IBR calls for researchers to be actively involved in the problem-solving process,rather than observing it unobtrusively—as required by alternative approaches. IBR is particularly relevant and promising for Operations Management (OM) scholars,whose mission is to engage with practice to provide working solutions to operational problems. This fact is echoed in the rising interest among OM scholars for the application of IBR,the creation of IBR departments at the leading journals,as well as the publication of several articles using this novel research method. Yet researchers may struggle to find complete guidelines for designing and executing IBR projects. This monograph is meant to provide doctoral students and OM scholars with an overview of this research method. In Section 1,we make the case for the need for IBR,discuss its relation with engaged scholarship,and compare it with other commonly used research methods. In Section 2,we clarify the epistemological underpinnings of IBR by discussing how it supports abductive reasoning in theory building,and by exploring what is needed,from the researcher and the context situation,for IBR to yield theoretical insights. Section 3 outlines a typical process that researchers can follow when conducting IBR,presents strategies that researchers can take to reduce uncertainty and risks during their engagement,and illustrates some of the best practices that can lead to stronger engagement with the problem. Section 4 showcases recently published IBR papers in OM and uses these papers to help the reader grasp concrete examples of the fundamental methodological tenets of IBR. We conclude by synthesizing the threefold benefits of IBR of solving a problem from the field,generating theoretical insights,and educating aspiring managers on the problem and its solution. ©2023 A. Chandrasekaran et al.Publication The Effect of Subcontracted Labor Mix on Financial Performance: Evidence from High-Tech Project Teams(INFORMS PubsOnline, 2022-06-20) Avgerinos, Emmanouil; Momcheva, Antoaneta; Salvador, Fabrizio; https://ror.org/02jjdwm75We investigate the effect of using subcontracted workers together with permanent employees on long and complex project’s financial performance. Academic/Practical relevance: Organizations are increasingly staffing project teams with subcontracted workers, in order to adapt to variations in demand and access specialist expertise. Despite the importance of this phenomenon, there is scant research on the effect of subcontracted workers on project performance. Investigating such an effect is important because past findings on the effects of subcontracting in retail or assembly lines cannot be simply extrapolated to the more demanding tasks associated to project environments. Methodology: We first develop a theoretical model to conceptualize how and under what conditions subcontracted workers impact project performance. We then test our hypotheses analyzing 413 projects of a European high-tech firm. Results: We find that greater use of subcontracted workers increases project profit margins. This positive effect becomes even more prominent as team size is increased. However, in projects with large scope changes, the positive effect of subcontracted workers is attenuated. Finally, we focus on the level of expertise of subcontracted workers and find that the positive effect on project performance is stronger for lower skilled subcontracted workers than for higher skilled ones. Managerial Implications: Our analysis shows that reliance on subcontracted workers in complex projects can positively impact project margins, especially for larger teams.