Publication:
When the Cloud Runs out of its Silver Lining

Simple item page
dc.contributor.authorRavindran, Kiron
dc.contributor.authorGonzalez Muñoz, Juan Manuel
dc.contributor.authorvan den Bergh, Alex
dc.contributor.editorBeulen, Erik
dc.contributor.editorRibbers, Pieter
dc.contributor.rorhttps://ror.org/02jjdwm75
dc.date.accessioned2025-05-28T15:19:44Z
dc.date.available2025-05-28T15:19:44Z
dc.date.issued2020-07-27
dc.description.abstractCloud computing services are central to most organizations’ IT portfolio. Adopting a cloud computing strategy typically involves a one-way migration of IT skills and capabilities out of the organization. Therefore, it is interesting to observe what happens when organizations wish to end such engagements. Based on a survey of Spanish firms, we list some key insights on software as a service (SaaS) contracts in comparison to contracts containing Application development and maintenance and others containing hardware services. We find that satisfaction levels are generally high and premature termination is lower in the case of SaaS contracts compared to application development and hardware contracts. Post-termination, the typical strategy is to move to new external providers. Termination is associated with vendors’ service quality rather than relationship management. Unlike in the case of application or hardware contracts, SaaS contracts do not appear to suffer from the challenges of know-how transfer.
dc.description.peerreviewedyes
dc.description.statusPublished
dc.formatapplication/pdf
dc.identifier.citationRavindran, K., Muñoz, J. M. G., & van den Bergh, A. (2020). When the Cloud runs out of its silver lining. In The Routledge Companion to Managing Digital Outsourcing (pp. 288-298). Routledge. https://doi.org/10.4324/9781351037785
dc.identifier.doihttps://doi.org/10.4324/9781351037785
dc.identifier.isbn9781351037785
dc.identifier.issn9781351037785
dc.identifier.publicationtitleThe Routledge Companion to Managing Digital Outsourcing
dc.identifier.urihttps://hdl.handle.net/20.500.14417/3800
dc.language.isoen
dc.page.total14
dc.publisherRoutledge
dc.relation.departmentInformation Systems & Technology
dc.relation.entityIE University
dc.relation.schoolIE Business School
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.accessRightsinfo:eu-repo/semantics/openAccess
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/deed.en
dc.subject.keywordOutsourcing
dc.subject.keywordSaaS
dc.subject.keywordTermination
dc.subject.keywordExit Satisfaction
dc.titleWhen the Cloud Runs out of its Silver Lining
dc.typeinfo:eu-repo/semantics/bookPart
dc.version.typeinfo:eu-repo/semantics/acceptedVersion
dspace.entity.typePublication
relation.isAuthorOfPublicationec436d63-dae4-423d-9355-3e46fe8640cc
relation.isAuthorOfPublication.latestForDiscoveryec436d63-dae4-423d-9355-3e46fe8640cc
Files
Original bundle
Now showing 1 - 1 of 1
No Thumbnail Available
Name:
When the Cloud Runs out of its Silver Lining.pdf
Size:
246.62 KB
Format:
Adobe Portable Document Format
Download
License bundle
Now showing 1 - 1 of 1
No Thumbnail Available
Name:
license.txt
Size:
2.83 KB
Format:
Item-specific license agreed to upon submission
Description:
Download
Collections
Books & Book chapters