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When apologizing hurts: Felt transgression and restoration efforts

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dc.contributor.authorLi, Shike
dc.contributor.authorRadivojevic, Ivana
dc.contributor.authorConrad, Carlina
dc.contributor.authorJain, Kriti
dc.contributor.funderMinisterio de Ciencia, Innovación y Universidades
dc.contributor.funderMinisterio de Economía y Competitividad
dc.contributor.funderEuropean Regional Development Fund
dc.contributor.funderAgencia Estatal de Investigación
dc.contributor.rorhttps://ror.org/02jjdwm75
dc.date.accessioned2024-07-08T13:14:14Z
dc.date.available2024-07-08T13:14:14Z
dc.date.issued2023
dc.description.abstractApologizing is important for conflict resolution and relationship reconciliation,yet apologies often fail to restore the damaged relationship. While much research has been devoted to investigating the victims' reactions upon receiving an apology,in this paper,we adopt an apologizer-centric approach and explore the phenomenon of apologizing with no felt transgression (vis-à-vis when there is felt transgression) along with its affective and reconciliation outcomes for the apologizer. Based on Appraisal Tendency Framework,we predict that apologizing with no felt transgression will lead to reduced guilt and increased anger in the apologizer,which will result in a decreased level of their restoration efforts towards the victim. In addition,we further hypothesize about the role of organizational conflict cultures in influencing the relationship between apologizing and restoration efforts via guilt and anger. Study 1 uses a micro-narrative procedure and an inductive data analysis approach to demonstrate the varied situations and motivations of employees apologizing with (no) felt transgression,Study 2 utilizes an experimental design to examine the mediation effect,and Study 3 employs the critical incident technique to test our whole research model. Our hypotheses were largely supported across our studies. Theoretical and practical implications are discussed. © 2022 The Authors. Journal of Organizational Behavior published by John Wiley & Sons Ltd.
dc.description.fundingtypeResearch reported in this paper was partially funded by the Spanish Ministry of Economy and Competitiveness (MCIU) State Research Agency (AEI) and European Regional Development Fund (ERDF) Grant No. PGC2018-098767-B-C22.
dc.description.keywordanger
dc.description.keywordapology
dc.description.keywordconflict culture
dc.description.keywordfelt transgression
dc.description.keywordguilt
dc.description.keywordrestoration efforts
dc.description.peerreviewedyes
dc.description.statusPublished
dc.formatapplication/pdf
dc.identifier.citationLi, S., Radivojevic, I., Jain, K., & Conrad, C. (2023). When apologizing hurts: Felt transgression and restoration efforts. Journal of Organizational Behavior, 44(1), 42-63.
dc.identifier.doihttps://doi.org/10.1002/job.2672
dc.identifier.issn8943796
dc.identifier.officialurlhttps://www.scopus.com/inward/record.uri?eid=2-s2.0-85140356782&doi=10.1002%2fjob.2672&partnerID=40&md5=6937b5e2a53f77a8033513c52bd92a8f
dc.identifier.urihttps://hdl.handle.net/20.500.14417/3031
dc.issue.number1
dc.journal.titleJournal of Organizational Behavior
dc.language.isoen
dc.page.final63
dc.page.initial42
dc.page.total0
dc.publisherJohn Wiley and Sons Ltd
dc.relation.entityIE University
dc.relation.projectIDPGC2018-098767-B-C22
dc.relation.schoolIE Business School
dc.rightsAttribution Non-Commercial 4,0 International
dc.rights.accessRightsinfo:eu-repo/semantics/openAccess
dc.rights.urihttps://creativecommons.org/licenses/by-nc/4.0/
dc.subjectanger; apology; conflict culture; felt transgression; guilt; restoration efforts
dc.subject.keywordanger
dc.subject.keywordapology
dc.subject.keywordconflict culture
dc.subject.keywordfelt transgression
dc.subject.keywordguilt
dc.subject.keywordrestoration efforts
dc.titleWhen apologizing hurts: Felt transgression and restoration efforts
dc.typeinfo:eu-repo/semantics/article
dc.version.typeinfo:eu-repo/semantics/publishedVersion
dc.volume.number44
dspace.entity.typePublication
person.identifier.scopus-author-id57222607021
person.identifier.scopus-author-id57205573159
person.identifier.scopus-author-id41861776800
person.identifier.scopus-author-id57938258400
relation.isAuthorOfPublication6f3f29e3-60b2-4801-9a85-612cddb42f4a
relation.isAuthorOfPublication.latestForDiscovery6f3f29e3-60b2-4801-9a85-612cddb42f4a
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