Publication: Review and proposal of indicators (key performance indicators) for library and social media
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2013
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The objective of this paper is to review the literature about systems of measure in social networks and present a draft proposal of set of indicators to help the units of information to evaluate the use and impact of their services through social Web o Web 2.0,with the aim to obtain cost and return of investment (ROI) of such services. Libraries have a long way in evaluation process but,in this article,we propose to evaluate the ROI and offer to organizations that support the units of information or libraries,the justification in order to demonstrate the added value they provide with social Web. © 2013 CSIC.
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González-Fernández-Villavicencio, N., Menéndez-Novoa, J. L., Seoane-García, C., & San-Millán-Fernández, M. E. (2013). Revisión y propuesta de indicadores (KPI) de la Biblioteca en los medios sociales. Review and proposal of indicators (KPI) for Library and Social Media. Revista española de documentación científica, 36(1).