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Review and proposal of indicators (key performance indicators) for library and social media

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dc.contributor.authorFernández Villavicencio, Nieves
dc.contributor.authorMenéndez Novoa, José Luis
dc.contributor.authorGarcía, Catuxa Seoane
dc.contributor.authorMillán Fernández, María Elvira
dc.contributor.rorhttps://ror.org/02jjdwm75
dc.date.accessioned2024-07-08T13:14:57Z
dc.date.accessioned2024-09-16T11:20:36Z
dc.date.available2024-07-08T13:14:57Z
dc.date.available2024-09-16T11:20:36Z
dc.date.issued2013
dc.description.abstractThe objective of this paper is to review the literature about systems of measure in social networks and present a draft proposal of set of indicators to help the units of information to evaluate the use and impact of their services through social Web o Web 2.0,with the aim to obtain cost and return of investment (ROI) of such services. Libraries have a long way in evaluation process but,in this article,we propose to evaluate the ROI and offer to organizations that support the units of information or libraries,the justification in order to demonstrate the added value they provide with social Web. © 2013 CSIC.
dc.description.keywordKPI
dc.description.keywordLibrary 2.0
dc.description.keywordPerformance measure
dc.description.keywordROI
dc.description.keywordSocial media marketing
dc.formatapplication/pdf
dc.identifier.citationGonzález-Fernández-Villavicencio, N., Menéndez-Novoa, J. L., Seoane-García, C., & San-Millán-Fernández, M. E. (2013). Revisión y propuesta de indicadores (KPI) de la Biblioteca en los medios sociales. Review and proposal of indicators (KPI) for Library and Social Media. Revista española de documentación científica, 36(1).
dc.identifier.doihttps://doi.org/10.3989/redc.2013.1.919
dc.identifier.issn2100614
dc.identifier.officialurlhttps://www.scopus.com/inward/record.uri?eid=2-s2.0-84876381011&doi=10.3989%2fredc.2013.1.919&partnerID=40&md5=5c0e3736084888953f4e6eabf8632be5
dc.identifier.urihttps://hdl.handle.net/20.500.14417/3275
dc.issue.number1
dc.journal.titleRevista Espanola de Documentacion Cientifica
dc.language.isospa
dc.page.total8
dc.relation.entityIE University
dc.rightsAttribution 4,0 International
dc.rights.accessRightsinfo:eu-repo/semantics/openAccess
dc.rights.urihttps://creativecommons.org/licenses/by/4.0/
dc.titleReview and proposal of indicators (key performance indicators) for library and social media
dc.title.alternative[Revisión y propuesta de indicadores (KPI) de la biblioteca en los medios sociales]
dc.typeinfo:eu-repo/semantics/article
dc.version.typeinfo:eu-repo/semantics/publishedVersion
dc.volume.number36
dspace.entity.typePublication
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