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Resourcing Under Tensions: How frontline employees create resources to balance paradoxical tensions

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dc.contributor.authorBullinger, Bernadette
dc.contributor.authorSchneider, Anna
dc.contributor.authorBrandl, Julia
dc.contributor.rorhttps://ror.org/02jjdwm75
dc.date.accessioned2025-04-07T15:49:19Z
dc.date.available2025-04-07T15:49:19Z
dc.date.issued2020-04-27
dc.description.abstractManaging resources and tensions at the front line is crucial for organizational success. To advance our understanding of how frontline employees turn assets into useful resources under tensions, we draw on research on resourcing and practices of responding to paradoxical tensions. Our ethnographic study of employees in a multinational retail fashion company finds three resourcing practices – situational reframing, organizational preframing and institutional deframing – that enable frontline employees to balance tensions. We contribute to both the resourcing perspective and to research on individuals’ responses to paradoxical tensions, first, by identifying the varying scopes of meaning (situational, organizational or institutional) that employees infuse potential resources with; second, by extending the notion of framing to understand how resourcing is accomplished interactively in tension-laden situations; and third, by explaining how employees’ construction of tensions is related to their dynamic moves between resourcing practices.
dc.description.peerreviewedyes
dc.description.statusPublished
dc.formatapplication/pdf
dc.identifier.citationSchneider, A., Bullinger, B., & Brandl, J. (2021). Resourcing under tensions: How frontline employees create resources to balance paradoxical tensions. Organization Studies, 42(8), 1291-1317. https://doi.org/10.1177/0170840620926825.
dc.identifier.doihttps://doi.org/10.1177/0170840620926825
dc.identifier.issn1741-3044
dc.identifier.urihttps://hdl.handle.net/20.500.14417/3716
dc.issue.number8
dc.journal.titleOrganization Studies
dc.language.isoen
dc.page.final1368
dc.page.initial1197
dc.page.total27
dc.publisherSAGE Journals
dc.relation.departmentHuman Resources & Organisational Behaviour
dc.relation.entityIE University
dc.relation.schoolIE Business School
dc.rightsAttribution-NonCommercial 4.0 International
dc.rights.accessRightsinfo:eu-repo/semantics/openAccess
dc.rights.urihttps://creativecommons.org/licenses/by-nc/4.0/deed
dc.subject.keywordEthnography
dc.subject.keywordFrontline employees
dc.subject.keywordInteractions
dc.subject.keywordParadoxes
dc.subject.keywordPractice theory
dc.subject.keywordResourcing
dc.subject.keywordTensions
dc.titleResourcing Under Tensions: How frontline employees create resources to balance paradoxical tensions
dc.typeinfo:eu-repo/semantics/article
dc.version.typeinfo:eu-repo/semantics/publishedVersion
dc.volume.number42
dspace.entity.typePublication
relation.isAuthorOfPublication0e90e7d8-64c2-44c6-85b0-64c14343a68e
relation.isAuthorOfPublication.latestForDiscovery0e90e7d8-64c2-44c6-85b0-64c14343a68e
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