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Improving home care: Knowledge creation through engagement and design

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dc.contributor.authorGroop, Johaan
dc.contributor.authorGupta, Mahesh
dc.contributor.authorHolmström, Jan
dc.contributor.authorKetokivi, Mikko
dc.contributor.rorhttps://ror.org/02jjdwm75
dc.date.accessioned2024-07-08T13:14:25Z
dc.date.available2024-07-08T13:14:25Z
dc.date.issued2017
dc.description.abstractIn this paper,we apply a design science approach to help a Northern European city improve the efficiency of its home care delivery system. Our proposed solution emerges as a synthesis of applying Goldratt's Theory of Constraints and the principles of variable-demand inventory replenishment. The improved system exhibits both more level resource utilization and higher productivity due to more efficient capacity utilization. In addition to improving system efficiency,we gain insights into how authentic operations management problems can be addressed through design research. A crucial aspect of empirically-rooted practical problems is that they always involve multiple stakeholders with only partially overlapping preferences. Consequently,one must not assume or ascribe an a priori system objective,instead,it must arise from explicit empirical analysis of the relevant stakeholders. Another characteristic of authentic problems is that they are always embedded in an institutional context that sets significant boundary conditions to the feasibility of solutions. These boundary conditions are an important reminder of the complexity of empirically-rooted managerial problems. © 2017
dc.description.keywordDesign science
dc.description.keywordHealth care
dc.description.keywordHome care
dc.description.keywordPractical problems
dc.description.keywordProblem solving
dc.description.keywordTheory of Constraints
dc.formatapplication/pdf
dc.identifier.citationGroop, J., Ketokivi, M., Gupta, M., & Holmström, J. (2017). Improving home care: Knowledge creation through engagement and design. Journal of operations management, 53, 9-22.
dc.identifier.doihttps://doi.org/10.1016/j.jom.2017.11.001
dc.identifier.issn2726963
dc.identifier.officialurlhttps://www.scopus.com/inward/record.uri?eid=2-s2.0-85034586252&doi=10.1016%2fj.jom.2017.11.001&partnerID=40&md5=57da54d6312f4a9e8b8d110b77aa631a
dc.identifier.urihttps://hdl.handle.net/20.500.14417/3084
dc.journal.titleJournal of Operations Management
dc.language.isoeng
dc.page.final22
dc.page.initial9
dc.page.total6
dc.publisherElsevier B.V.
dc.relation.departmentOperations & Business Analytics
dc.relation.entityIE University
dc.relation.schoolIE Business School
dc.rightsAttribution 4,0 International
dc.rights.accessRightsinfo:eu-repo/semantics/openAccess
dc.rights.urihttps://creativecommons.org/licenses/by/4.0/
dc.subjectDesign science; Health care; Home care; Practical problems; Problem solving; Theory of Constraints
dc.subject.keywordDesign science
dc.subject.keywordHealth care
dc.subject.keywordHome care
dc.subject.keywordPractical problems
dc.subject.keywordProblem solving
dc.subject.keywordTheory of Constraints
dc.subject.otherDesign
dc.subject.otherEfficiency
dc.subject.otherHome health care
dc.subject.otherProblem solving
dc.subject.otherDelivery systems
dc.subject.otherDesign science
dc.subject.otherEuropean cities
dc.subject.otherHome care
dc.subject.otherInventory replenishment
dc.subject.otherKnowledge creations
dc.subject.otherPractical problems
dc.subject.otherProblem-solving
dc.subject.otherTheory of constraint
dc.subject.otherVariable demands
dc.subject.otherBoundary conditions
dc.titleImproving home care: Knowledge creation through engagement and design
dc.typeinfo:eu-repo/semantics/article
dc.version.typeinfo:eu-repo/semantics/publishedVersion
dc.volume.number53-56
dspace.entity.typePublication
person.identifier.scopus-author-id26429321200
person.identifier.scopus-author-id6506337576
person.identifier.scopus-author-id7403986596
person.identifier.scopus-author-id7003740924
relation.isAuthorOfPublication713175cc-b5d4-44f0-bf3f-bd1faa9a9d05
relation.isAuthorOfPublication.latestForDiscovery713175cc-b5d4-44f0-bf3f-bd1faa9a9d05
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