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Business Resource Groups: supporting organizational and individual performance outcomes through the development of social capital & self-efficacy

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dc.contributor.advisorLorenzo Ochoa, Oswaldo
dc.contributor.authorDua, Sanjay
dc.contributor.rorhttps://ror.org/02jjdwm119
dc.date.accessioned2024-07-02T16:11:41Z
dc.date.available2024-07-02T16:11:41Z
dc.date.defense2022-06-23
dc.date.issued2022-06-23
dc.description.abstractBusiness Resource Groups (BRGs) are social networks within organizations, that provide support and networking opportunities for their employees. Established in part to promote an inclusive work environment, BRGs look to deliver the core mission and objectives of the organization, by drawing upon the diversity of its member base. (Kaplan, et.al, 2009). BRGs provide fundamental performance opportunities for their members. Performance opportunities come in two forms, individual and organizational. The individual performance opportunities are through career and leadership development (Friedman & Craig, 2004), volunteering through community outreach, and delivering cultural awareness within the company. The organizational performance opportunities come in the form of some combination of new business development, multicultural marketing, and top-line business growth. There has been minimal empirical research on BRGs, their efficacy on individual members, or their impact on organizations (Welbourne & McLaughlin, 2013). The purpose of this study is to fill this gap in research by demonstrating how BRGs can affect organizational and individual performance. This research demonstrates how BRGs, through the development of social capital, can act as mediators, bridging the relationship between internal and external stakeholders. The development of confidence through self-efficacy (Bandura, 1978) underscores the value gained for the BRG team members. This study follows an Asian Pacific American (APA) BRG within a Multi-National Company (MNC), chronicling their approach to enhancing individual and organizational performance. In this context, organizational performance is synonymous with business growth (i.e., sales, volume, gross profit) within the company. Individual performance is synonymous with attaining confidence through on-the-job learning and task accomplishments. The research methods used in this study were through a mixed method design. From a qualitative perspective, a Participative Action Research (A/R) design was used. As the direct leader and the primary researcher, I played a change catalyst role within the BRG, by partnering with internal and external stakeholders to influence, observe, and reflect on the process to achieve organizational performance. Grounded Theory was also used to convert the participant’s sentiments into emerging themes drawn from the A/R experience. From a quantitative methods perspective, a quasi-experimental design was used. Key business performance measures are used to demonstrate before and aftereffects the development of social capital may have both inside and outside of the organization. This mixed method approach provides a powerful and compelling view of how BRGs can impact organizational and individual performance.
dc.description.keywordBusiness resource groups;Social capital;Mixed method;Innovation
dc.description.responsabilityAlbareda Vivo, Laura (PRESIDENTE); Hamori, Monika (SECRETARIO); Castro Campbell , Julio Orlando de (VOCAL); Welbourne, Theresa (VOCAL); Iñigo Alday, Edurne Angosto (VOCAL)
dc.formatapplication/pdf
dc.identifier.citationDua, S. K. (2022). Business Resource Groups—Supporting Organizational and Individual Performance Outcomes through the Development of Social Capital & Self-Efficacy (Doctoral dissertation, IE Universidad). https://doi.org/10.5281/zenodo.7647127
dc.identifier.doihttps://doi.org/10.5281/zenodo.7647127
dc.identifier.urihttps://hdl.handle.net/20.500.14417/2946
dc.language.isoeng
dc.licensehttps://creativecommons.org/licenses/by/4.0/legalcode
dc.publication.placeSegovia
dc.publisherIE University
dc.relation.entityIE University
dc.relation.phdPhD program
dc.relation.schoolIE Business School
dc.rightsAttribution 4.0 International
dc.rights.accessRightsinfo:eu-repo/semantics/openAccess
dc.rights.urihttps://creativecommons.org/licenses/by/4.0/legalcode
dc.subject.keywordBusiness resource groups
dc.subject.keywordSocial capital
dc.subject.keywordMixed method
dc.subject.keywordInnovation
dc.subject.unescoEvaluación del Rendimiento
dc.subject.unescoComportamiento Colectivo
dc.subject.unesco6306 Sociología del Trabajo
dc.titleBusiness Resource Groups: supporting organizational and individual performance outcomes through the development of social capital & self-efficacy
dc.title.alternativeGrupos de recursos empresariales: apoyo a los resultados organizativos e individuales mediante el desarrollo del capital social y la autoeficacia
dc.typeinfo:eu-repo/semantics/doctoralThesis
dspace.entity.typePublication
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